Terms of Sale

Applies to orders delivered outside the Republic of Türkiye.
Last updated: 2 November 2026

1. Who we are, and what these terms cover

These Terms of Sale govern the sale of goods by Studio Mins ("Studio Mins", "we", "us") to you, where the delivery address is outside the Republic of Türkiye. By placing an order you accept these terms.

Studio Mins is a sole proprietorship registered in İstanbul, Türkiye.

Registered address: Şair Nigar Sokak, Halit Kehale İş Merkezi No: 4/1, Şişli, İstanbul, Türkiye
Email: info@studiomins.com
Tax office and tax number: Mecidiyeköy, 5420760100

Orders delivered within Türkiye are governed by our Turkish-language Mesafeli Satış Sözleşmesi and Ön Bilgilendirme Formu, not by these terms.

2. The products

Every piece is porcelain, hand-decorated in İstanbul. The pattern is applied to each piece by hand, so its position may vary slightly from piece to piece, and the glaze may vary slightly in tone and surface. These variations are a characteristic of the process, not a defect, and are not in themselves grounds for a claim under section 9.

We make a limited number of pieces of each design. Stock shown on the site is our best estimate at the time it is displayed.

3. Your order, and when a contract is formed

Your order is an offer to buy. Our order confirmation email acknowledges that we have received it; it is not acceptance. A contract between us is formed only when we send you the dispatch confirmation.

Until then we may decline or cancel your order, in whole or in part, including where the piece is no longer available, where it fails our inspection before packing, where we cannot ship to your destination, or where the price or description was shown in error. If we cancel after you have paid, we refund that part of your order in full within 14 days.

4. Prices, currency and tax

Prices are shown in Turkish lira (TRY). Where the site shows a price in your own currency it is an approximate conversion; the amount taken is the amount shown at checkout.

Shipping is charged in addition to the price of the goods and is shown before you pay. The amount depends on the destination country and on the weight and size of your order.

Import duties and taxes are not included — see section 7.

5. Payment

Payment is taken in full when you place your order, through our payment provider iyzico. We accept Visa and Mastercard credit and debit cards. We do not see or store your full card details. We do not process an order until payment is authorised.

6. Dispatch, delivery, and when risk passes to you

Orders placed before 13:00 İstanbul time (UTC+3) on a business day are dispatched the same day. Orders placed after 13:00, at the weekend, or on a Turkish public holiday are dispatched on the next business day.

Delivery times outside Türkiye depend on the destination and on customs clearance, so we cannot commit to a delivery date. We give you the carrier and tracking number in the dispatch confirmation.

Risk in the goods passes to you when the goods are delivered to you, or to a person you have nominated at the delivery address. If, on your instruction, the carrier leaves the parcel with a neighbour or at a collection point, risk passes at that point.

7. Import duties, taxes and customs

Goods are shipped from Türkiye. What you pay at checkout covers the goods and the shipping service only.

Any import duty, import VAT, customs clearance charge or carrier handling fee charged by the destination country is payable by you in addition to the price. It is set by your own country's authorities, collected by the carrier or by customs, and not received by us. We cannot tell you the amount in advance; please check with your local customs authority before you order.

We declare the full value of the goods and a correct description on the customs paperwork. We do not declare goods below their value and we do not mark orders as gifts.

If you refuse to pay the import charges, or the parcel is not collected and is returned to us, we refund the price of the goods less the outbound shipping cost, the return shipping cost, and any charge levied against us. If the goods are returned to us broken, we refund only what their condition allows.

8. Your right to cancel

If you are a consumer in the European Union or the United Kingdom, you may cancel your order within 14 days of the day on which you, or a person you nominated, receive the goods, without giving a reason. Where your own law does not give you that right, we offer the same 14-day right as a matter of policy.

To cancel, email info@studiomins.com before the 14 days expire and tell us which pieces you are returning.

Then send the goods back within 14 days of telling us. Please pack them as they were packed when they reached you, and use a tracked service: you bear the cost of return shipping, and the goods are your responsibility until they reach us.

We refund within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier, to the card you paid with. The refund includes the standard outbound delivery charge you paid. If you chose a faster delivery service, we refund the standard rate only.

We may reduce your refund to reflect any loss in the value of the goods caused by handling beyond what is necessary to examine them.

We cannot accept back pieces that have been used for food or drink service and cannot be restored to a saleable condition, or pieces made or personalised to your order.

9. Goods that arrive damaged, incomplete, or faulty

Porcelain is fragile and we pack every order accordingly. If your order arrives broken, chipped, incomplete or faulty:

tell us within 72 hours of delivery at info@studiomins.com;
send photographs of the outer box, the packing material inside it, and the affected piece, taken before anything is thrown away;
keep the packaging until the claim is settled — the carrier may ask to inspect it.

On a valid claim we will replace the piece if we can, or refund it, at your choice, and we pay the cost of return and replacement shipping. We may decline a claim where it is reported after the period above, where the packaging has been discarded, or where the photographs show damage that is not consistent with damage in transit.

Nothing in this section affects your statutory rights in respect of goods that are faulty or not as described.

10. Care and use

Our pieces are dishwasher safe. They are not suitable for microwave or oven use. Do not expose a piece to sudden change of temperature — for example by pouring boiling liquid into a cold piece — and do not use abrasive cleaners or metal scourers on a painted surface. Damage caused by use contrary to these instructions is not a manufacturing defect.

11. Our liability to you

We are liable for foreseeable loss or damage you suffer as a result of our breaking these terms. We are not liable for loss that was not foreseeable, for loss of profit, loss of business or business interruption, or for delay caused by an event outside our control.

Our total liability in connection with an order will not exceed the price of that order plus the shipping you paid for it, except where the law that applies to you does not permit that limit.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. If you are a consumer, nothing in these terms affects your statutory rights.

12. Events outside our control

If an event outside our reasonable control prevents or delays us from performing — including carrier failure, customs delay, strike, extreme weather, fire, or an act of a public authority — we will contact you as soon as we can and the time for delivery will be extended. If the delay is substantial you may cancel the affected part of your order and we will refund it in full.

13. Governing law, and where disputes are heard

These terms, and any dispute arising out of them, are governed by the law of the Republic of Türkiye (how they apply in practice may depend on the country in which a claim is brought).

If you are a consumer, you also keep the benefit of any mandatory consumer protection rules of the country in which you live, and you may bring proceedings in the courts of that country.

14. Other terms

We may change these terms. The version in force on the date you place your order is the version that applies to that order.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in force. If we delay in enforcing a term, that is not a waiver of it.

These terms, together with the shipping, returns and privacy information on our site, form the whole agreement between us for your order.

These terms are written in English, and the English text applies to orders covered by them.